IT Helpdesk Administrator

Health in Tech (HIT) is reimagining and simplifying the way self-funded health plans are designed, priced, and packaged for small to mid-sized companies. We are a fast-growing company combining the expertise of software developers, reinsurance specialists, insurance administrators and health-care providers to challenge the high-cost of health insurance for businesses and dramatically simplify the buying process.

The Helpdesk Administrator is responsible for providing end user support and managing day-to-day IT support issues. This position requires a technically savvy individual who is extremely well organized and adept at communicating both verbally and in writing with stakeholders across the organization.

Key Responsibilities include, but are not limited to:

• Serve as point of contact for the helpdesk, fielding requests, managing tickets, helping developing process improvements.
• Create, update, and provide Training & Documentation.
• Systems testing/implementation/Process improvements.
• Support Microsoft Office 365 users and Microsoft Intune MDM environment.
• Desktop support, for Windows, and Identify, troubleshoots, researches, supports, and resolves end user IT issues and requests.
• Escalates IT issues to appropriate technical personnel, as required.

Qualification Requirements/Technical Skills Required:

• Experience providing remote phone technical support.
• Excellent PC and Windows troubleshooting skills
• Strong skills and understanding of Microsoft Office applications.
• Strong working knowledge of Microsoft Office 365
• Solid understanding of Azure Active Directory
• Experience with Atlassian Jira Software a plus
• Good understanding of network topology and configuration at the desktop level
• Solid PC hardware, software, and Windows operating system knowledge
• Must have exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve IT issues.
• Must have the ability to comprehend and communicate clearly and effectively on a wide range of technical issues with people at all levels.
• Must have exceptional teamwork and interpersonal skills.
• Requires excellent written, documentation and verbal communication skills.

Job Type: Full-time Day Shift (Remote) EST/CST

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Current Openings for IT Helpdesk Administrator Jobs at Health in Tech